Through best-in-class management and integrated messaging, ShoreWare™ Management & Messaging Management and Messaging software helps enterprises enhance communications and save money by:

• Significantly lowering the cost of ownership via an easy-to-use management interface that unites all enterprise communications into a single view
  
• Allowing rapid, flexible deployment and quick scalability
  
• Assuring peace of mind through proactive maintenance
  
• Increasing productivity via a simple, efficient communications system

Save with the industry’s lowest cost of ownership
With the ShoreTel best-in-class management, enterprises can reduce complexity, saving time and money. An entire phone system spread across multiple sites can be managed from one browser-based interface. From anywhere on the network, system administrators can examine a unified view of all PBXs, voicemail systems and automated attendants. And the ShoreTel system is so easy to use administrators can learn it in just hours. Enterprises save on training costs and end reliance on third parties for basic configuration changes. Hidden productivity drains are eliminated, allowing staff to spend time on other IT projects.

Get up and running quickly with a scalable system
The ShoreTel system is simple to install and expand, allowing enterprises to react quickly to changing business conditions. With plug-and-play installation, active IP phones are automatically recognized and immediately configured. To expand, plug in a new ShoreGear™ voice switch and ShoreWare Director automatically discovers it and readies more telephone or trunk capacity.

Rest easy with proactive maintenance
ShoreWare Director posts system health on one administrative screen. For fast, 24-hour response, ShoreWare Director also delivers warnings through email to one or more email addresses. Because ShoreTel intelligence is distributed throughout the system, if one device fails, the others automatically compensate, assuring optimal performance 24x7.

Improve business performance through better communications
With an integrated messaging infrastructure, employees can communicate faster and easier, helping boost business results. All users are on a single system for seamless access to features like reply, forward, broadcast and distribution list. An intuitive desktop tool makes features approachable, rather than hidden behind cryptic keypad sequences. Voicemail and automated attendant services can be centralized at the main site or distributed throughout the network – and even though there are multiple sites, they still function as a single system. ShoreTel systems even let mobile employees stay in
contact while on the road through features like Follow Me Find Me and Message Notification.

Key features

Installation, Administration and Maintenance
No other system is simpler to install and manage. New users can be added in seconds from anywhere on the network with only a browser. Software automatically updates the centralized database – allowing for streamlined backup procedures – and the change is propagated to each voice switch, the mailbox is created, the automated attendant dial by name and number is updated, the online directories are updated and the user gets an email with a URL to download their desktop productivity application.

Call Detail Reporting
Multi-site enterprises can reduce service provider fees by bypassing tolls through WANs. Enterprises identify under-utilized trunks through ShoreWare’s centralized call detail reporting, which unifies records for all locations into a single database on the ShoreWare server. No buffer boxes or polling devices are required to integrate CDR data from multiple sites. Bundled reports pinpoint trunk, user, workgroup and network activity. Using database tools, knowledgeable individuals can create custom reports. ShoreWare also generates call records into a text file for use by third party accounting packages.

Voicemail
Voicemail requires no additional hardware, consumes no ports and storage is limited only by the size of the server hard disk. In multi-site configurations, voicemail servers can be distributed at larger locations to save valuable WAN bandwidth and ensure continuous operation in the event of a WAN outage. Users can record personal greetings and manage their mailbox from ShoreWare software or any telephone. Messages are stored industry-standard WAV Audio for Windows® format. Workers can play saved recordings on multimedia PCs, attach them to email messages or embed them in other documents.

Automated Attendant
Auto attendant provides 24-hour automated call answering and routing to improve service and enhance
a company’s image for inbound callers. Outgoing prompts can be customized and linked to time of day and/or days of the week. Departments can have their own menus with unique greetings and options. Like ShoreWare voicemail, auto-attendant consumes no physical ports and can be distributed at larger locations to save valuable WAN bandwidth and ensure continuous operation in the event of a WAN outage.