TASKE Contact is the cornerstone of the powerful TASKE Suite of integrated contact center call management software
Build your contact center on a solid foundation with TASKE Contact software, a flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact to help manage their agents, set and meet service levels, and provide vital management information on call activity.
TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. Among other enhancements, this version offers a web portal for access to real-time data and TASKE’s new advanced cradle-to-grave search tool, Call Visualizer. TASKE Contact is a robust call management software application that's easy to use and its advanced forecasting applications help contact centers continually improve their call service levels.
These key features mean contact center managers using TASKE Contact can:
- Respond immediately to changing call volumes and resource availability
- Improve fiscal management; Identify and target inefficiencies
- Enhance customer service and maintain service level targets
- Attract interest with electrifying, customizable and color selection options
- Perform complex call record searches with ease
And More...
You may purchase add-on modules to further enhance your suite of applications.
Real-Time Monitoring
RESPOND IMMEDIATELY TO CHANGING CALL VOLUMES AND RESOURCE AVAILABILITY
For a quick and comprehensive overview of contact center activity, the ACD Monitor provides real-time and historical information on overall company performance, agent or group activity, and queue status. Track a variety of important contact center indicators, including agents available, longest call waiting, calls answered and average talk time!
Key Features of TASKE Real-Time Monitoring
MANAGE BY EXCEPTION
With a real-time view of all queue-based inbound, outbound and internal calls, the TASKE ACD Monitor lets managers track a variety of important contact center indicators, including agents available, longest call waiting, calls answered and average talk time. Manage by exception by viewing color-coded alarms that alert the user when thresholds are exceeded.*
myTASKE provides enhanced capabilities to manage your contact center from any computer with web access. It is designed to deliver additional functionality enabled through the use of browser-based technologies. Sample the interface of myTASKE online.
- Monitor your contact center from any computer in the world with Internet access
- Configure your own portal by choosing the information you want displayed
- Ensure security during web access with a protective “Sign In” feature
- Simplify management by accessing information from a single browser session
- Be O/S independent and have a client supported on most Java-enabled browsers
IMPROVE FISCAL MANAGEMENT; IDENTIFY AND TARGET INEFFICIENCIES
Replay plays back historical agent or queue activity with up-to-the-second accuracy, and in the same format as the real-time ACD Monitor, so you don’t have to reacquaint yourself with a different screen presentation to interpret the data.
Replay’s trigger feature makes it easy to pinpoint the source of inefficiencies in contact center performance by automatically halting playback at pre-selected thresholds. For example, the data being replayed can be set to stop at the first abandoned call of the day to verify queue volume and agent actions at that time. For greater convenience, the playback speed is fully adjustable, with the ability to stop, rewind or fast-forward with the click of a mouse.
ENHANCE CUSTOMER SERVICE AND MAINTAIN SERVICE LEVEL TARGETS
Instantly view and print vital performance data, in intervals as small as 15 minutes! Through simple, intuitive menus, managers can generate more than 150 standard reports on call details, abandoned calls, individual agent activity, agent groups, extensions, trunks, queue groups, activity codes and more. With straightforward report templates that can be saved and conveniently used again, managers can quickly compile detailed call activity data.
TASKE Reports cover daily, weekly, monthly and yearly timeframes, and you can customize reports to highlight key information. Automatic report printing can be scheduled for any time of the day, emailed or exported to spreadsheet, database, or text files — even HTML for the World Wide Web! With an Internet connection and Web browser, users can view reports posted on the company intranet or Internet site while on the road.
ATTRACT INTEREST WITH ELECTRIFYING, CUSTOMIZABLE GRAPHICS AND COLOR SELECTION OPTIONS.*
TASKE WallSign is a tremendously visual interface that simplifies configuring and managing reader board messages. If no one reads a wall sign, what good is it? WallSign not only provides the capabilities of user-defined messaging you would expect of reader-board software, it extends them; and with TASKE, wall signs get noticed! TASKE WallSign gives meaning to your real-time business information.
TASKE WallSign software has the ability to provide messages based on the contact center conditions, the time of day, the day of week and user-defined special days to one or more Spectrum® reader boards.
TASKE Call Visualizer is the ultimate cradle-to-grave call reporting tool. Its in-depth search and filtering capabilities allow managers to quickly identify problem calls. Drill-down into the call details and reveal the events of a specific call, such as the amount of time a caller was on hold or the number of times a caller was transferred. This information allows managers to review call handling techniques and improve the customer experience.
Call Visualizer lets you quickly search through thousands of call records for those that match given criteria. Create filters that match call records with dates; times; call types and activity; call information, such as telephone numbers and account codes; and resource participation, such as agents, extensions, queues and trunks.
Key Features
- Perform complex searches
- Understand call flows
- Detect fraud and abuse of phone systems
- Improve customer service
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myTASKE Contact Brochure (164 KB)
