TASKE Essential simplifies management of employee resources

TASKE Essential is TASKE Technology's employee performance management application. This browser-based monitoring and historical reporting product is designed for the general business environment. It provides the ability to monitor employee telephone usage in real-time as well as report on extensions, departments, and trunks.

Using real-time extension activity and historical reporting, TASKE Essential gives business managers and department supervisors the information they require to deal with changing business conditions. The versatility of TASKE Essential allows managers to view telephone usage by individual employees or rolled up by department.

Browser-based, TASKE Essential allows this information to be accessed from any internet enabled computer. Managers on-the-go benefit from the flexibility and portability this provides to access, view, print or email reports from the office, home or while traveling.

The benefits, and return on investment TASKE Essential can bring to an organization are easily identified:

• Focus on managing expensive resources
• Reduce telephone misuse and toll fraud
• Cradle-to-grave view of events
• Comprehensive reporting

TASKE Essential is the essential call management solution for your business.

Not all products or features described are available for all telephone systems.

Focus on managing expensive resources.

Reduce the number of calls being transferred to busy extensions or voicemail. The real-time extension view provides receptionists or other users with information to ensure calls are forwarded to an extension where someone is available to answer them.

Reduce telephone misuse and toll fraud.

Using an intuitive browser interface TASKE Essential displays real-time call activity for monitored extensions. A manager can see whether an extension is idle, or being used for an inbound or outbound call. They can see the duration of the call and the number dialed, or the number of the calling party. The state colors and layout of the extensions can be defined by the user. This information presents a clear overall picture of phone events and usage.

Call Visualizer

A cradle-to-grave view of events.

Which employees are making unauthorized calls? Are customers being transferred, put on hold too often, or for too long? The in-depth search and filtering capabilities of TASKE Essential provide the answers to these questions. Using user-selected filter criteria, the Call Visualizer feature drills down through the day's calls to reveal the events of a specific call, such as the amount of time on hold or the numbers of times a caller was transferred. This information allows managers to review call handling techniques and improve the customer experience.

Reports Area

Comprehensive reporting.

Managers can quickly identify extensions that are being used inappropriately for long distance or premium rate calls. They can use trunk reports to determine if they have enough, or too many phone lines for the size of their business. This kind of knowledge is vital for the effective management of communication costs.