Contact Center Solutions

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Unified business communications for the contact center

A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands.

Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.

  • PBX/IP-PBX
  • ACD/multimedia queuing
  • Quality monitoring & reporting
  • IVR & self service automation
  • Knowledge management
  • Workforce management (WFM)
  • Outbound dialing
  • Multimedia recording
  • Screen recording
  • Agent scoring
  • Multi-site routing
  • Customer Satisfaction Surveys

When it comes to your customers, building a better experience around them gives you the ultimate advantage. Our all-in-one contact center solution lets you make each customer’s experience an exceptional one.

Cloud-based or on-premise… you choose your solution
Automating contact center operations has never come with so many options. Interactive Intelligence offers your choice of a complete premise-based solution, an equally complete cloud-based solution at a fixed monthly cost — Communications as a Service (CaaS) — or a managed service where we do it all. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without incurring downtime or losing your applications.

Key benefits
Imagine your contact center solution as a single, all-in-one platform that blends all media types with your business rules in one unified system. Now envision it allowing your contact center to do all this.

  • Manage and blend inbound/outbound multi-channel interactions
  • Automate multimedia routing and queuing processes
  • Create revenue-producing outbound campaigns
  • Improve training, agent performance, remote agents included
  • Elevate service levels and customer satisfaction
  • Use metrics to increase the accuracy of forecasts and schedules
  • Simplify administration in a single, central environment
  • Unify communications on the desktop
  • Connect multi-site operations with a single platform

Comm3 is in the business of connecting people though integrated Voice, Data, and Video Business Communication Technologies.

Comm3 designs, implements and supports communication solutions that deliver superior productivity, better profitability and improved efficiency. Comm3’s seasoned team assesses your specific business needs, custom-builds the network solution designed around the way you operate your business, and backs our product with custom training and 24/7 support. That’s the Comm3 way.


Get a custom-fit network solution that makes you feel there without going there.

Comm3 offers a Voice over IP telephony platform as reliable and flexible as it is easy to deploy, manage, and use. With Comm3, you can rely on state-of-the-art systems that bring unified communications, IP phone systems, HD video, wireless security, contact center, and mobility solutions together with plug-and-play simplicity to meet your every need. Comm3’s complete custom communications solutions rely on partnerships with global market-leading manufacturers including ShoreTel, LifeSize, Motorola, Vidyo, PowerDsine, Brocade, Interactive Intelligence, and Toshiba.