Enterprise-class Call Recording and Contact Center Management
OAISYS® is a leading developer of call recording and contact center management for a wide range of organizations. We offer solutions ranging from small- to medium-sized business voice documentation to multi-site enterprise call recording. OAISYS voice documentation and interaction management solutions help companies within a variety of industries — including healthcare, automotive dealerships, financial services and the public sector — attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Designed to work with our ShoreTel solutions, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance, contact center management and other critical business concerns.
With the Tracer contact center recording and quality assurance solution, call recordings become a vital part of developing highly effective compliance, process and risk management programs. Tracer call monitoring functionality ensures phone-based interactions are readily available for dispute resolution and transaction verification.
Tracer contact center management software provides robust, enterprise-class call recording, agent evaluation and quality assurance functionality, including:
- Patent-pending OAISYS Portable Voice Document (PVD™) technology, which provides a highly secure means of reviewing, sharing and adding notes to call recordings
- Intuitive user interface with call visualization, which simplifies call recording review and auditing
- Effortless organization and search capabilities, allowing a targeted call recording to be retrieved within seconds
- Integrated live monitoring and auto monitoring, allowing real-time agent coaching and personnel development
- Customizable employee evaluations and powerful quality reporting, allowing call centers to proactively monitor, manage and improve workforce performance
- Optional desktop screen capture capabilities, enabling a more complete picture of agent activity