Salesforce.com™ Call Center Adapter

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Salesforce.com's call center features include the option to add a customizable call control tool, called "Softphone," that appears in the sidebar of every Salesforce.com page. When the Softphone is activated using the ShoreTel Salesforce.com Call Center Adapter, Salesforce.com users can handle all their business communications and benefit from the robust feature set of the ShoreTel system within a single application.

Free Trial
For information on starting your 30-day free trial, please contact your Comm3 representative at 214-389-2600 or sales@comm3.net 

Features & Benefits: 

Click-to-call
Users can place calls from directly within individual contact or account records by simply clicking on any hyperlinked and annotated phone number field.

Instant access to customer data
Inbound calls trigger Salesforce.com screen pops that contain related account information. If an agent subsequently transfers a call, both the contact record and the new call notes will appear on the screen of the receiving party, facilitating real-time collaboration to speed resolution of calls.

Highly customizable
Users can specify personal settings to automate login, and to customize record-opening and screen page layout to match their workflow. Convenient “Last Call” and “My Calls Today” displays make it easy to review recent activity, while all call activities are logged to enable later creation of integrated reports that are fully linked with Salesforce.com data.

Integrates straight out of the box
Built-in features ease future integration with Interactive Voice Response (IVR), Automatic Call Distribution (ACD) and other applications.

Comm3 is in the business of connecting people though integrated Voice, Data, and Video Business Communication Technologies.

Comm3 designs, implements and supports communication solutions that deliver superior productivity, better profitability and improved efficiency. Comm3’s seasoned team assesses your specific business needs, custom-builds the network solution designed around the way you operate your business, and backs our product with custom training and 24/7 support. That’s the Comm3 way.


Get a custom-fit network solution that makes you feel there without going there.

Comm3 offers a Voice over IP telephony platform as reliable and flexible as it is easy to deploy, manage, and use. With Comm3, you can rely on state-of-the-art systems that bring unified communications, IP phone systems, HD video, wireless security, contact center, and mobility solutions together with plug-and-play simplicity to meet your every need. Comm3’s complete custom communications solutions rely on partnerships with global market-leading manufacturers including ShoreTel, LifeSize, Motorola, Vidyo, PowerDsine, Brocade, Interactive Intelligence, and Toshiba.