Universal CRM Connector

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ShoreTel Universal CRM Connector is a desktop screen pop “helper” application that executes a particular user-defined program, batch file, or URL when an incoming call arrives and/or an outgoing call placed. This helps speed the development of proprietary screen pop applications by insulating the user from having to perform the phone system side of programming.

The user or developer can focus on the main development project and configure the ShoreTel Universal CRM Connector to trigger the target based on desired settings.

Features & Benefits: 
  • Appears as a small ShoreTel icon in the Windows taskbar tray while monitoring the phone line.
  • When the configured type of phone call occurs, the target function is executed with parameters as configured.
  • Any or all available ShoreTel call properties, including IVR collected digits can be passed to an outside program.
  • Flexible settings include inbound/outbound, internal/external, on answer/on appearance.
  • Choice of automatic or user-initiated trigger behavior.

Comm3 is in the business of connecting people though integrated Voice, Data, and Video Business Communication Technologies.

Comm3 designs, implements and supports communication solutions that deliver superior productivity, better profitability and improved efficiency. Comm3’s seasoned team assesses your specific business needs, custom-builds the network solution designed around the way you operate your business, and backs our product with custom training and 24/7 support. That’s the Comm3 way.


Get a custom-fit network solution that makes you feel there without going there.

Comm3 offers a Voice over IP telephony platform as reliable and flexible as it is easy to deploy, manage, and use. With Comm3, you can rely on state-of-the-art systems that bring unified communications, IP phone systems, HD video, wireless security, contact center, and mobility solutions together with plug-and-play simplicity to meet your every need. Comm3’s complete custom communications solutions rely on partnerships with global market-leading manufacturers including ShoreTel, LifeSize, Motorola, Vidyo, PowerDsine, Brocade, Interactive Intelligence, and Toshiba.