Syntellect Customer Interaction Manager

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Syntellect's Customer Interaction Management product suite provides high-end contact centers with premium capabilities. This patented solution provides a highly comprehensive set of contact center interaction management tools: multimedia routing, universal queuing, tracking, and reporting for inbound and outbound calls. The powerful multimedia universal queuing supports interactions such as email, Web chats, Web requests, fax, and voicemail.

Features & Benefits: 

Support for multisite configurations

Can be deployed across any number of physical locations, supporting virtual queuing and routing, real-time management, and centralized administration.

Flexible levels of fault tolerance
Supports a number of different configurations, allowing varying levels of fault tolerance and recovery.

Third-party integration
Integrates with a large number of external applications, CRM applications, ERP applications, quality monitoring applications, and workforce management applications.

Interoperability with external systems
Exchanges business data with any database or application through industry standard protocols and access methods, including JDBC, ODBC, COM, XML, HLLAPI, and all other programmatic interfaces.

Seamless, comprehensive, transactional data collection
Collects and shares extensive interaction management data, providing insightful knowledge that supports best business practices at administrative, management, and operational levels.

Comm3 is in the business of connecting people though integrated Voice, Data, and Video Business Communication Technologies.

Comm3 designs, implements and supports communication solutions that deliver superior productivity, better profitability and improved efficiency. Comm3’s seasoned team assesses your specific business needs, custom-builds the network solution designed around the way you operate your business, and backs our product with custom training and 24/7 support. That’s the Comm3 way.


Get a custom-fit network solution that makes you feel there without going there.

Comm3 offers a Voice over IP telephony platform as reliable and flexible as it is easy to deploy, manage, and use. With Comm3, you can rely on state-of-the-art systems that bring unified communications, IP phone systems, HD video, wireless security, contact center, and mobility solutions together with plug-and-play simplicity to meet your every need. Comm3’s complete custom communications solutions rely on partnerships with global market-leading manufacturers including ShoreTel, LifeSize, Motorola, Vidyo, PowerDsine, Brocade, Interactive Intelligence, and Toshiba.