The Leader in
VoIP Technology

What Are You Trying To Do?

Custom Solutions

ShoreTel has developed an ecosystem of more than 80 Innovation Partners who leverage and extend our communications platform with applets, add-on features and functionality that they develop using our library of open APIs and Software Developer Kits. Our Advanced Applications group has developed custom solutions for customers and our Technology Alliance has partnered with companies such as VMWare to enable virtualization of our UC platform and with HP to ensure tight integration with other network components in the infrastructure.

When you want to integrate your communications equipment with other systems, applications, processes and workflows to extend your investments, ShoreTel has the custom solution to meet your specific needs.

What Are You Trying To Do?

Integrate Apps

Integrating third-party ERP, CRM, and HR apps with a VoIP phone system, whether in the cloud or on-premises, can greatly empower a company. Your teams and your partners expect a consumer-like experience in which their business applications and processes work the way their personal and social lives do, so they can easily collaborate and be more productive.

And by integrating business communications with key data from Salesforce.com, NetSuite, or BullHorn, organizations can transform their business telephone systems into opportunities that leverage their most valuable assets: people and information.

What Are You Trying To Do?

Great Customer Experiences

Your customers are your company’s life blood. They expect communications that work reliably and are easy to use. You can build customer loyalty and brand trust by responding quickly to their inquiries and having a record of previous interactions. With ShoreTel's Enterprise Contact Center solution, organizations can easily connect internal and external customers to the right agent at the right time and track all points of customer contact, automatically.

Understanding your call volume and customers contact behaviors can allow you to monitor, improve, and predict the best way to manage your customer facing resources and give your customers the best experience possible. Delight your customers with faster resolution and your executives with greater business insights.

What Are You Trying To Do?

Cutting Costs

We believe that any time you eliminate complexity in your communications system, you eliminate cost. Highly reliable hardware means fewer repairs and down times, which cut costs. Engineering for better integration cuts costs. Software upgrades cut costs. Single point of systems management cuts costs. Faster deployments cut costs. Longer product life cycles cut costs. More intuitive interfaces mean employees need less training, which cuts costs. And we aren’t the only ones who think so. Industry analysts consistently rate ShoreTel as lowest in Total Cost of Ownership.

What Are You Trying To Do?

Adding Offices

ShoreTel solutions have a reputation for being highly reliable and secure. They “just work” because they are designed, integrated and tested for reliability before you get them onsite. Our distributed, virtualized architecture, and N+1 redundancy means that if ever a failure were to occur somewhere within your communications or network infrastructure, you would experience no disruption of service, no dropped calls.

What Are You Trying To Do?

System Replacement

Communications devices have evolved significantly from the days of TDM supported business landline telephone systems. Smart phones, softphones, tablets, laptops, docks – even wearables are now endpoints of the modern communications system. Virtualization of unified communications onto network storage and servers means infrastructure is now being used more efficiently and updates can be managed at the speed of business through software upgrades.

Hosted cloud environments like ShoreTel Sky deliver state of the art service and responsiveness, transparently.

What Are You Trying To Do?

System Scalability

Business needs change. How flexible is your phone system to manage? Our unique distributed architecture, N+1 redundancy, and virtualized services stack is behind ShoreTel’s reputation for providing solutions that are easy to deploy and manage. ShoreTel system installations and upgrades take place in hours, not days. ShoreTel Director helps system administrators perform adds, moves, and changes easily. And our softphones and devices are intuitive for your end-users to customize and use, meaning less time is needed for training.

Whether you decide to manage the system onsite or let us manage it for you in our hosted cloud, you cut out time, complexity, and cost.

What Are You Trying To Do?

Remote and Mobile Work

If you have employees who work remotely or are often mobile, you need to ensure they have the same secure and reliable access to company information and systems as their office colleagues. ShoreTel Mobility and ShoreTel Sky Mobility enable businesses of all sizes to integrate their employees' favorite smartphones and tablets with the company’s existing phone system, business applications, and processes no matter where they are and with the simple touch of a single Join button.

If your employees expect to communicate in an always-on environment using prosumer devices and services across their personal and work lives, we have both Cloud and Premises solutions to meet your needs.

What Are You Trying To Do?

Adding Offices

There are multiple ways you can choose to add offices. Depending on the IT resources you have to support new locations, whether you plan to make a capital investment to amortize new equipment over time, or you are looking for a monthly subscription service from the cloud, we have solutions to meet your needs. Learn more about ShoreTel’s award-winning premises-based Unified Commuications solution and ShoreTel Sky, the company’s premiere, managed service hosted by our experienced team of cloud experts.

For growing organizations who want to add offices, support a remote workforce or scale for seasonal business, having a reliable phone system that is easy to deploy manage and use -- whether it is onsite or in the cloud -- is a critical factor in differentiating your business and ensuring its success. ShoreTel provides flexible solutions designed to address the specific needs of companies in transition.